Introduction
The "Delivery, Pickup & More" section in the Stores area of your Ordering Plus Dashboard is a powerful tool designed to enhance your store's logistics and delivery management.
This article will walk you through the features available in this section, including how to set up delivery times, create delivery zones, and manage logistics settings. We will also discuss the benefits and use cases of these features.
🟢 Feature included from Standard Plan.
Benefits for Your Business
Enhanced Customer Satisfaction:
Clear Delivery Times: Providing accurate delivery times helps manage customer expectations and improve satisfaction by ensuring timely deliveries.
Defined Delivery Zones: Customers within your delivery zones receive precise delivery charges and service availability, reducing confusion and enhancing their experience.
Operational Efficiency:
Automated Delivery Charges: Automatically applying delivery charges based on the customer's location streamlines the checkout process and reduces manual calculations.
Workflow Management: Setting expiration times for orders ensures that your workflow remains efficient, preventing bottlenecks and delays.
Increased Revenue:
Strategic Delivery Zones: Creating strategic delivery zones allows you to expand your service area and reach more customers without overextending your delivery capabilities.
Minimum Order Requirements: Setting minimum order requirements ensures that deliveries are cost-effective, increasing your average order value.
How it works
Delivery Time:
Set the estimated delivery time for orders. This helps inform customers about when they can expect their delivery, improving satisfaction and transparency.
Pickup:
Set up a pickup zone that allows customers to place orders for collection directly from your store. This option provides convenience for customers who prefer to pick up their orders in person, eliminating delivery time and fees.
Delivery Zones:
Creating Delivery Zones:
Circle Method: Click on a spot on the map and drag from a point on the circumference to define a circular delivery area.
Polygon Method: Click to create points on the map, forming a polygon to outline your delivery area.
Everywhere method: Set your delivery zone to cover all locations without restrictions. This option allows you to offer delivery services to any address, ensuring maximum reach for your business.
Distance based: Define your delivery zones based on specific distances from your store. This method allows you to set different delivery fees and minimum order amounts based on the proximity of the customer's location, optimizing delivery efficiency and costs.
Multiple Zones: Add multiple delivery zones if your store serves different areas with varying delivery fees. The system will automatically apply the correct delivery charges based on the customer's location within these zones.
Minimum Order and Delivery Fee: Specify the minimum purchase amount required for delivery and set the delivery fee for each zone. This ensures that delivery costs are covered and customers are aware of any additional charges.
Visibility Control: If a customer's address is outside the defined delivery zones, your business will not appear in their search results, preventing unfulfillable orders.
Logistics Settings:
Expires Order After Minutes: Set a time limit for how long an unfulfilled order remains active before expiring. This helps manage workflow and ensures timely service.
Order Default Priority: Assign a default priority to orders, helping streamline order processing based on urgency or importance.
Use Cases
Restaurant Delivery:
A restaurant can create multiple delivery zones with different delivery fees based on distance. This allows them to serve nearby customers quickly and efficiently while still reaching farther areas without sacrificing profitability.
Retail Store Delivery:
A retail store can set minimum order amounts and delivery fees to ensure that deliveries are cost-effective. They can also set delivery times to manage customer expectations during peak shopping periods.
Multi-Location Business:
A business with multiple locations can use the delivery zones feature to manage delivery areas for each store. This ensures that customers are only shown stores that can deliver to their location, improving the overall customer experience.
Conclusion
By leveraging the "Delivery, Pickup & More" feature in the Ordering Plus Dashboard, businesses can optimize their delivery logistics, enhance customer satisfaction, and increase operational efficiency. This powerful tool provides the flexibility needed to manage delivery times, zones, and logistics settings effectively, helping your business thrive in a competitive market.