The Enterprise Reports section in the OrderingPlus Dashboard offers valuable insights to optimize your business performance. Understanding the data in-depth allows you to make strategic decisions and improve customer experience. Below, you’ll find a clear explanation of each report, along with use cases and benefits.
1. Distance
Use Case: Analyze the total distance traveled to calculate logistics costs and evaluate route efficiency.
Benefit: Helps reduce transportation costs by optimizing routes and improving delivery planning.
2. Distance in KM from the store to customer
Use Case: Identify areas with frequent orders and calculate average delivery times based on distance.
Benefit: Improves delivery times by pinpointing areas that require closer warehouses or delivery points.
3. Distance in KM from the store to customer (Range KM)
Use Case: Segment distances into specific ranges to identify ordering patterns by location.
Benefit: Helps define delivery and marketing strategies in high-demand zones.
4. Service Times
Use Case: Monitor total service time from receiving an order to its delivery.
Benefit: Enhances customer experience by reducing wait times and increasing satisfaction.
5. Details of the completed orders from each delivery agency
Use Case: Compare the performance of delivery agencies to choose the most efficient option.
Benefit: Optimizes shipping costs by identifying the fastest and most reliable agencies.
6. Number of orders within a specific range
Use Case: Analyze the number of orders placed within specific time periods or zones.
Benefit: Identifies high-demand patterns and helps allocate necessary resources.
7. Driver Schedule
Use Case: Coordinate drivers' schedules to ensure efficient operations.
Benefit: Reduces idle times and improves driver productivity.
8. Order Status
Use Case: Monitor the total number of orders, sales, and rejection rates for each business or franchise during specific periods (e.g., weekly).
This report provides detailed insights into:
Business order count and sales: Displays the number of orders, total sales, and rejection rates per business.
Franchise order count and sales: Summarize orders, sales, and rejection percentages at the franchise level.
Benefit:
Helps identify underperforming businesses or franchises by tracking rejection rates (e.g., rejected orders and their percentages).
Enables decision-making to improve operations, reduce rejected orders, and maximize sales opportunities.
9. Heat map with
Use Case: Visualize areas with the highest volume of orders on a heat map.
Benefit: Helps determine strategic locations for new stores or delivery points.
10. Driver Distance
Use Case: Track the distances covered by each driver to assess their efficiency.
Benefit: Increases productivity by identifying and correcting inefficient routes.
11. Driver Time
Use Case: Analyze the time drivers spend on deliveries.
Benefit: Optimizes driver assignments and prevents overwork or burnout.
12. Top Drivers
Use Case: Identify top-performing drivers based on key metrics like speed, completed deliveries, or customer satisfaction.
Benefit: Motivates the team by recognizing their performance and setting up incentives.
13. Orders
Use Case: Review a summary of all orders to identify purchasing trends.
Benefit: Improves operational planning by understanding peak order times or days.
14. Sales
Use Case: Analyze sales generated during different periods to measure business growth.
Benefit: Helps set realistic goals and adjust sales strategies.
15. Registered Users
Use Case: Track the growth of your customer base and analyze their behavior.
Benefit: Identifies opportunities to retain existing customers and attract new ones.
16. Customer Satisfaction
Use Case: Evaluate customer reviews or ratings to improve services.
17. Payment Method Sales
Use Case: Identify the most used payment methods (credit cards, cash, digital wallets, etc.).
Benefit: Facilitates the introduction of popular payment methods and removes purchasing barriers.
18. Average Sales
Use Case: Calculate the average order value per customer or order.
Benefit: Helps establish strategies to increase average order value, such as promotions or cross-selling.
19. General Sales
Use Case: Analyze total sales on the platform to measure overall performance.
Benefit: Provides a global view of the business and facilitates financial goal setting.
20. Top Selling and Category
Use Case: Identify the most sold products or categories in your business.
Benefit: Improves inventory management and focuses promotional strategies on top-performing products.
21. SLA Orders
Use Case: Monitor orders based on Service Level Agreements (SLAs).
Benefit: Ensures agreed delivery times are met, reducing complaints and improving customer trust.
With these reports, you can optimize every aspect of your operation, from logistics to sales and customer satisfaction. The combination of detailed data and visual tools like heat maps makes it easier to make strategic decisions for your business growth. Start leveraging them today in your OrderingPlus Dashboard!