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Real-Time Delivery Tracking: How It Works (and Why It Matters)

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Written by Growth Team
Updated today

🚚 What Is Real-Time Delivery Tracking?

Real-time delivery tracking is a feature that allows customers, admins, and delivery drivers to see live updates of delivery status and driver location on a map. It connects your online ordering system with the driver's app to sync order progress and location in real-time.

🔧 How It Works

  1. Order Is Placed
    The customer completes an order from your platform.

  2. Driver Accepts the Order
    The order is assigned to a driver using the dispatch system or manually.

  3. Driver Picks Up the Order
    Once the driver picks up the order, tracking begins automatically.

  4. Live GPS Tracking Starts
    The customer receives a link or access to a live map showing:

    • Driver’s current location

    • Estimated time of arrival

    • Status updates (on the way, arrived, delivered)

  5. Order Delivered
    Once the delivery is completed, tracking ends and the customer gets a confirmation.

✅ Benefits of Real-Time Tracking

  • Customer Transparency: Customers see exactly where their order is.

  • Fewer Support Calls: No more “Where’s my order?” messages.

  • Improved Delivery Accuracy: Drivers can follow optimized routes.

  • Higher Satisfaction: Builds trust and reduces frustration.

  • Full Visibility: Admins can monitor fleet performance live.

💡 Key Features Highlighted in the Video

  • Integrated with the Driver App

  • Live GPS updates shared with the customer via a tracking link

  • Order statuses updated in real time on both customer and admin dashboards

  • Smooth transition from kitchen to door

🚀 Why You Should Use It

Real-time tracking is no longer a “nice-to-have”—it’s expected by customers. Platforms like UberEats, DoorDash, and Rappi have normalized this feature, and now it’s your chance to offer the same (or better) experience under your own brand.

▶️ Watch the demo:


Want to set it up or customize your tracking link? Talk to our team and we’ll help you get started in minutes.

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