🚚 What Is Real-Time Delivery Tracking?
Real-time delivery tracking is a feature that allows customers, admins, and delivery drivers to see live updates of delivery status and driver location on a map. It connects your online ordering system with the driver's app to sync order progress and location in real-time.
🔧 How It Works
Order Is Placed
The customer completes an order from your platform.Driver Accepts the Order
The order is assigned to a driver using the dispatch system or manually.Driver Picks Up the Order
Once the driver picks up the order, tracking begins automatically.Live GPS Tracking Starts
The customer receives a link or access to a live map showing:Driver’s current location
Estimated time of arrival
Status updates (on the way, arrived, delivered)
Order Delivered
Once the delivery is completed, tracking ends and the customer gets a confirmation.
✅ Benefits of Real-Time Tracking
Customer Transparency: Customers see exactly where their order is.
Fewer Support Calls: No more “Where’s my order?” messages.
Improved Delivery Accuracy: Drivers can follow optimized routes.
Higher Satisfaction: Builds trust and reduces frustration.
Full Visibility: Admins can monitor fleet performance live.
💡 Key Features Highlighted in the Video
Integrated with the Driver App
Live GPS updates shared with the customer via a tracking link
Order statuses updated in real time on both customer and admin dashboards
Smooth transition from kitchen to door
🚀 Why You Should Use It
Real-time tracking is no longer a “nice-to-have”—it’s expected by customers. Platforms like UberEats, DoorDash, and Rappi have normalized this feature, and now it’s your chance to offer the same (or better) experience under your own brand.
▶️ Watch the demo:
Want to set it up or customize your tracking link? Talk to our team and we’ll help you get started in minutes.