1. Branding & Sender Details
In this section, you define how your customers will identify the emails sent by your platform.
Sender Email Name: This is the display name users will see in their inboxes.
Tip: Use your business name (e.g.,
MyStore - Orders).
Reply-To Email Name: The name that appears when a user hits the "Reply" button.
Reply-To Email Address: The specific email address where you want to receive customer inquiries or responses.
2. Custom SMTP Settings
By default, the platform uses a system account. To send emails from your own domain and improve professional trust, you must set up your own SMTP server.
How to enable:
In the "Use Default SMTP Account" dropdown, select "No". This will unlock the manual configuration fields.
Connection Details:
SMTP Host: The domain of your email service provider (e.g.,
smtp.sendgrid.net,smtp.gmail.com, ormail.yourdomain.com).SMTP Username: The username or email address used to authenticate your account.
SMTP Password: The secure password for your SMTP account.
Note: If using providers like Gmail, you may need to generate an "App Password" instead of your regular login.
SMTP Encryption Settings: Choose the security protocol required by your provider, typically
TLSorSSL.SMTP Port: The port used to send emails. Common standards are:
587: Recommended for TLS.
465: Common for SSL.
Sender Email Address: The actual email address that will "send" the message. Ensure this address is authorized within your SMTP provider to avoid spam filters.
✅ Best Practices
Brand Alignment: Ensure your Sender Email Name matches your platform's name to avoid confusing your customers.
Deliverability: Using a custom SMTP is highly recommended for production environments to ensure your transactional emails (receipts, password resets) don't end up in Junk folders.
Testing: Always perform a test transaction after saving these settings to verify the connection is active and the emails look as expected.