Introduction
Navigating the "Orders List" Section: Your Key to Efficient Order Management
Welcome to the "Orders List" section, situated within the Orders segment of your Dashboard. Here, you'll find a comprehensive display of all the orders flowing into your business, each with specific details to facilitate easy identification.
Let's dive into the functionality of this feature, its benefits for your business, and additional tools to streamline your order management process.
🟢 Feature included from Standard Plan
Benefits for Your Business
Enhanced Order Visibility: Gain a clear overview of all incoming orders, allowing for better planning and allocation of resources.
Improved Efficiency: Streamline order processing with detailed order status tracking and easy access to essential order details.
Custom Order Creation: Seamlessly create manual orders as needed, providing flexibility to accommodate unique customer requests.
Data Export Capabilities: Export order data for further analysis and reporting, aiding in business decision-making and performance evaluation.
How it works
Orders Status
Effortlessly monitor order progress, track statuses, and manage orders with intuitive features and straightforward navigation.
Within the Orders list, you can track each order's progress through various statuses and substatuses:
Pending
This status contains sub-status triggered by the ordering process, such as:
Pending Status
Pre-order Status
In Progress
This status contains sub-status triggered by the ordering process, such as:
Preparation Completed
Accepted by Driver
Driver arrived
Pick up completed by driver
Order not ready
Driver almost arrived to business
Driver almost arrived to customer
Customer almost arrived to business
Customer arrived to business
Looking for driver
Driver on way
Driver waiting for order
Accepted by driver company
Driver arrived to customer
Completed
This status contains sub-status triggered by the ordering process, such as:
Completed by admin
Delivery completed by driver
Pickup completed by customer
Cancelled
This status contains sub-status triggered by the ordering process, such as:
Rejected by admin
Rejected by business
Rejected by driver
Pickup Failed by driver
Delivery Failed by driver
Cancelled by customer
Not picked by customer
Additional Features
Create Custom Orders
Utilize the "CREATE CUSTOM ORDER" button to manually generate orders directly from your Dashboard.
SLAs (Service Level Agreements)
SLAs define response and resolution times for customer issues, ensuring timely support and service delivery.
⭐️ You can find this feature in the Enterprise Plan.
CSV Export
Easily export order lists, either in their entirety or filtered, using the CSV feature.
Connection Status
Verify server connectivity and update your Dashboard's status with the "Connection" button. Refresh your Dashboard by pressing "update" and seek assistance from Customer Support if needed.
Practical Use Cases
Real-time Order Tracking: Monitor the status of orders in real-time, ensuring timely fulfillment and delivery.
Order Management: Easily manage and update order statuses, facilitating smooth communication and coordination between teams.
Data Analysis: Export order data for analysis, identifying trends, and making informed business decisions to optimize operations.
Streamlining Order Management:
Navigate through orders effortlessly with the help of search filters, simplifying the process of locating specific orders amidst a large volume.
In conclusion, the "Orders List" section equips you with the tools and insights needed to efficiently manage your orders. From tracking order progress to creating custom orders and exporting data, this feature enhances your ability to deliver exceptional service and meet customer demands with ease.