Introduction
The Customer Details Module is an essential tool for managing all aspects of individual customers within your marketplace. This module allows you to access and configure detailed information for each customer, ensuring a personalized and efficient user management experience.
🟢 Feature included from Standard Plan
Benefits for Your Business
Implementing the Customer Details Module in your marketplace offers numerous benefits:
Enhanced Customer Management: Easily access and modify customer profiles and settings.
Improved Customer Insights: Gain valuable insights into customer behavior and preferences through detailed profiles and order histories.
Streamlined Operations: Monitor and manage customer orders efficiently by tracking their status in real-time.
Personalized Experience: Customize customer interactions and marketing strategies based on individual order histories and saved places.
Comprehensive Data Handling: Use metafields to add custom information, enhancing the capability to cater to specific customer needs and preferences.
How it works
The Customer Details Module is designed with a focus on user-friendliness, ensuring that business owners can manage customer profiles effortlessly.
Section: Profile
Each customer has their own profile settings. By clicking on any customer profile, business owners can configure all details, including:
Name
Last Name
Email
Phone Number
Password
Section: My Saved Places
This section displays all the places saved by users. Business owners can easily edit or delete these places with a single click, allowing for efficient management of customer preferences.
Customer Orders: Pending
In this section, business owners can view and understand all orders made by customers that are currently pending. This includes orders that have been placed but are not yet in progress, providing a clear overview of outstanding orders.
Customer Orders: In Progress
This section includes all orders that are currently in progress, meaning the delivery or pickup has not been completed yet. Monitoring these orders helps ensure timely fulfillment and addresses any issues promptly.
Customer Orders: Completed
Here, business owners can access all orders that have been finished, delivered, or completed by customers. This information is crucial for identifying loyal customers with frequent orders, enabling targeted marketing strategies.
Customer Orders: Canceled
This section contains all orders that could not be completed for various reasons. By clicking on each order, business owners can review detailed messages explaining why the order was canceled, allowing for better understanding and resolution of issues.
Section: Metafields
Metafields are custom fields that can be applied only to products, similar to other custom fields across the platform. These fields allow business owners to add specific information, enhancing product management and customization.
Additional Features
Inside the user details you'll find the "Points Wallet", a feature where your customers get points based on spent in your marketplace, and also they can pay with these.
Practical Use Cases
Customer Service: Quickly access and modify customer profiles to resolve issues and improve service quality.
Marketing: Analyze order histories and saved places to tailor marketing campaigns and promotions for specific customer segments.
Order Management: Monitor order statuses (pending, in progress, completed, canceled) to ensure efficient processing and address any issues promptly.
Data Customization: Use metafields to add custom product information, creating a personalized experience for customers based on their preferences and order history.
Conclusion
The Customer Details Module is a powerful tool for any marketplace looking to enhance customer management and improve user experience.
With its comprehensive features for managing profiles, saved places, order statuses, and custom fields, this module is indispensable for growing businesses.
By leveraging the capabilities of this module, you can ensure efficient operations, better customer service, and a more personalized experience for each customer.