Easy setup: assign your first delivery order
Feature included from Pro Plan. Start with a test business and available drivers.
1. Create a delivery group
Video example: https://d.pr/v/2ZNzSN
Go to Delivery → Delivery Groups. We recommend creating a new group for your first setup, although you can edit an existing group. Add the drivers who will receive the orders and link the businesses they will serve. Whenever you add new drivers or businesses to your platform, remember to add them to the delivery group too.
2. Choose an assignment method
Enable Advanced Logistics for the group and open Autoassign Settings. For your first tests, use One by one or Send to all.
One by one: offer the order to one eligible driver at a time. If the request expires without acceptance, the process continues to another driver according to the group settings.
Send to all: offer the order to multiple eligible drivers, subject to the configured driver limit and search radius. It does not necessarily notify every driver at the same time.
3. Choose when assignment starts
Select Accepted by business to start when the business accepts the order, or Preparation completed to start once preparation is complete. An order still in Pending has not reached either of these trigger statuses.
4. Check capacity
Review Maximum number of orders under Mark Drivers As Busy. This controls the maximum number of orders the group can have at a time. Increase it if necessary so the group has enough capacity for your test orders. This is separate from the number of orders combined under Group Orders.
5. Allow enough time to accept
Set Auto reject orders after to a suitable acceptance window, for example 2 minutes for an initial test. This is how long a driver has to accept the request. In One by one, if the driver does not accept in time, the process continues to another driver. The request expires; this setting does not mean the customer’s order is cancelled.
6. Review distance and Forced assignment
For initial tests, you can enable Forced assignment to allow assignment outside the configured maximum driver distance. Review this option and the search radius before normal operation so they match your delivery coverage.
7. Save and test
Save the group settings.
Make sure the test driver is available in the Driver App and has location access enabled.
Open a test delivery order from a business linked to the group.
Change the order from Pending to the status selected in step 3. For example, select Accepted by business if that is your trigger.
Check the Driver App for the request and accept it.
If the order is not assigned
Check that both the business and driver belong to the group, the driver is available, the order reached the selected trigger status, the group has capacity, and the distance settings permit assignment. Also check the acceptance timeout. Review the order’s logistics history to see whether a driver was found or a request expired. If you need support, share the order number and the delivery group used.
Introduction
Unlocking Efficiency with Advanced Logistics
To streamline this process, a groundbreaking tool has emerged: Advanced Logistics. Nestled within the Delivery Groups section of your dashboard, this feature offers a comprehensive and automated solution for enterprise logistics management.
🔵 Feature included from Pro Plan
Benefits of Advanced Logistics:
Automated Enterprise Logistics Technology: Bid farewell to manual assignment woes as Advanced Logistics employs intelligent software to seamlessly allocate orders, ensuring punctual delivery based on a myriad of configurations.
Amazon Web Services Hosting: Leveraging the robust infrastructure of Amazon Web Services ensures unparalleled service reliability and high availability.
Driver Assignment by Specific Configurations: Orders are deftly allocated to drivers based on specific parameters, including distance between points, delivery timeframes, and driver capacity.
Automated Increasing Radius by Coverage Area: Advanced Logistics dynamically adjusts the driver search radius in accordance with the coverage area, optimizing delivery efficiency.
Default Intelligent Auto-Assignment Types: Various pre-configured auto-assignment types cater to diverse operational needs, simplifying logistics management.
Integration of Third-Party Drivers Group: Seamlessly integrate third-party driver groups to expand your delivery network and bolster responsiveness.
Auto-Reject Features to Avoid Time Waste: Intelligent auto-rejection mechanisms prevent orders from being assigned to unavailable drivers, thus enhancing delivery timelines.
Distance Logistics between Customers, Drivers, and Businesses: Precisely calculate distances between customers, drivers, and pickup/delivery points to optimize routes and ensure timely deliveries.
Operation of Advanced Delivery Groups
Advanced Delivery Groups operate through an intelligent system that fully automates the order assignment process and logistics management. Below is a detailed explanation of how this innovative feature works:
Group Orders:
Determine the status that triggers the logistics process.
Set the maximum number of orders to be grouped. Note that fewer orders can also be grouped.
Define the delivery time between orders. If there are more than two orders, an average time is calculated.
Specify the maximum distance in meters between pickup points. If there are more than two orders, an average distance is calculated.
Specify the maximum distance in meters between delivery points. If there are more than two orders, an average distance is calculated.
Optional: If using Google Maps, integrate to obtain more precise distances and times based on current traffic data, utilizing the Google Maps Route API.
Autoassign Settings:
Choose from pre-configured options to facilitate logistics:
One by one: Orders are assigned to one driver at a time. If rejected, they are assigned to the next closest driver.
Send to all: A request for acceptance is sent to a maximum number of defined drivers. It searches from radius to radius, not necessarily sending to all simultaneously.
Nearest available: Similar to one by one, but with a smaller minimum radius that expands to a lesser extent.
Batch-wise: A maximum of 2 drivers are sent a request for acceptance at a time while the radius continues to grow.
Round robin: Orders are assigned to one driver at a time. If rejected, they are assigned to another driver, not necessarily the closest one.
Custom: Allows for customization with no disabled parameters.
2. Forced assignment: Specify whether the system can auto-assign or send the assignment request to any driver outside the coverage area.
3. Set the maximum distance between pickup and delivery points for the order to enter the logistics process.
4. Determine the number of drivers to whom the request will be sent. Review the Auto-assigned and Accepted by driver options separately when choosing between an acceptance request and direct assignment.
5. Enable the option to assign and mark the order as accepted by the driver if only one driver is available.
6. Define the initial radius to search for drivers.
7. Specify the rate at which the driver search radius will increase until a driver is found.
8. Set the maximum radius to find a driver. If it reaches this number and no driver is found, the order may be placed in a queue and penalized.
Mark Drivers As Busy:
1. Set the maximum number of orders the driver group can have at a time.
2. Note that if advanced options are set, drivers can work more effectively without interference with their schedules.
These steps complete the advanced logistics configuration process.
Use Cases of Advanced Logistics:
Home Delivery Companies: Streamline order assignment, reduce wait times, and boost customer satisfaction by leveraging Advanced Logistics.
Logistics Services: Efficiently manage driver assignments, optimize delivery routes, and slash operational costs with this feature.
E-commerce Platforms: Seamlessly integrate Advanced Logistics into delivery operations to provide a seamless shopping experience and swift, reliable deliveries.
Restaurants and Food Services: Optimize home deliveries, ensure food freshness, and streamline delivery routes with this powerful tool.
Conclusion
In summary, Advanced Logistics offers a holistic solution for enterprise logistics management, elevating order assignment, refining delivery timelines, and ensuring unparalleled customer satisfaction.
With this innovative feature, businesses can achieve new heights of efficiency and competitiveness in the dynamic world of doorstep delivery.