Are you ready to offer more than just standard deliveries?
With the new Custom Orders feature from Ordering.co, you can transform your platform into a fully functional, on-demand errand service.
Think of it as a personal concierge for your customers. Whether they need someone to pick up a forgotten set of keys, grab a specific item from a local shop, or handle a specialized drop-off, Custom Orders makes it seamlessly possible.
Here is how you can set up and manage this powerful new feature to focus on your growth while we handle the rest.
💡 This feature only activates for logged in users
1. Set Your Guardrails in the Admin Dashboard
Before your customers start requesting errands, you remain in complete control of your logistics. From your Admin Dashboard, setting up Custom Orders is quick and straightforward. You can easily configure:
Maximum order weight: Ensure the requested items can be safely transported by your current fleet.
Delivery fee per km: Set dynamic pricing that automatically calculates based on the distance of the errand.
Maximum delivery distance: Keep all requests within your profitable operational radius.
2. A Seamless Customer Experience
Once enabled, your customers will see a "Custom order" button right on your storefront. Requesting a special delivery takes just a few clicks:
Pinpoint Locations: Customers enter their exact pickup and drop-off addresses using an intuitive map interface.
Detailed Instructions: They can add specific notes for the driver, such as "look for the black bags."
Itemized Lists & Declared Value: Customers list exactly what needs to be picked up or purchased. To ensure transparency, they also enter the declared value of the goods.
The system will instantly calculate the delivery fee based on your distance settings, allowing the customer to confirm their total amount and place the order with confidence.
3. Real-Time Tracking
The moment the order is confirmed, the customer is redirected to a live tracking page. Here, they can view their assigned driver on a live map, double-check their item list, and review the total amount for their specialized request, providing peace of mind every step of the way.
4. Effortless Order Management
Back on the business side, managing Custom Orders is just as easy as handling your regular deliveries.
When a new request is placed, it appears immediately in your Orders Dashboard. You can click into the pending custom order to review all the necessary details—including the item list, customer comments, and the declared value. From there, simply assign a driver, and the errand is officially underway!
By adding Custom Orders to your Ordering.co platform, you are giving your customers the ultimate flexibility while opening up brand-new revenue streams for your business.